At Santander Consumer Finance, we are there for our customers in the moments that matter – whether that’s helping to resolve a problem, answer a query, or provide guidance and support.
Working on the front line of the customer experience, our teams deliver support through a variety of channels. This ensures that our customers can contact us in a way that’s most convenient for them. We’re committed to keeping things simple, personal, and fair. To support that, we’ve built a culture of respect where everyone is empowered to go above and-beyond: for customers, colleagues, and the communities we serve.
We provide significant support and development. There are varied career paths within the business for those who are passionate about customer service.
Our operational teams are the first point of contact for our customers. They are at the heart of delivering a memorable experience, dealing with a wide variety of queries to support our customers.
We also have a dedicated Customer Relations team. They are responsible for handling and investigating all complaints in an efficient and thorough manner.
We are passionate about Customer Care.
Colleagues in the Financial Support & Recoveries Centre play a vital role in supporting customers facing challenging financial situations. This is especially so in the current economic environment. More customers than ever are expected to see direct impact to their financial health.
We’re here to listen, empathise and empower our customers. We provide tailored solutions to support them through their financial difficulties. Empathy, curiosity and a warm personality are just a few of the traits you’ll need.
We are constantly evolving our systems and controls to address new threats. We want to ensure that we protect our customers, communities and shareholders. Our diverse team of professionals work together to deter, detect and disrupt financial crimes.
Our New Business department is made up of dedicated teams who carry out reviews of potential customers and businesses, process finance applications and maintain our portfolio of dealer partnerships. Our Dealer Contact Centre team are the friendly voice at the end of the phone, assisting our dealer partners and Sales team. No matter the problem, big or small, our team are sure to find the best possible solution.
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