Accessibility and Disability support

Everyone should be able to take part in society without barriers.​​

That’s why we aim to be inclusive and accessible. We want to make sure everyone can access the products and services we offer.

We’re working to improve how accessible our website and services are for everyone. This includes our products, managing your account or talking about what we do.​​

You matter to us, and we embrace the diversity that all people bring.

Accessing our website

We aim to make our website work for everyone. We are always trying to improve the below:

  • navigation works in a consistent way, to help you move around our websites
  • we use a standard web font to help make text easy to read
  • any images include a description, so that you can understand what it means
  • colour isn’t used as the only way to show information
  • we use strong colour contrasts to make sure text and elements are clear
  • links do what they say, so that they make sense when read out
  • you can use a screen reader when using our website
  • buttons and links are the right size for everyone to be able to use.

Blind or visual impairment

We can help you change the font size of our website font, ask for alternative formats, and other features if you’re blind or partially sighted.

Deaf or hearing loss impairment

We offer SignVideo to help you with your banking if you’re deaf or have hearing loss.

Mental health and wellbeing

We can support you if you’re worried about your finances.