Support if you’re deaf or have hearing loss
You’ll be able to use these services to manage your account and chat to us more easily.
SignVideo
SignVideo lets you talk with us using British Sign Language (BSL). SignVideo will connect you with a professional interpreter who’ll then interpret on your behalf to one of our advisors.
Your video call is in real time using secure technology. We may record the voice conversation for quality and monitoring purposes.
When can I use SignVideo?SignVideo is available Monday to Friday, 8am to 6pm.
How do I use SignVideo?You can use SignVideo using their app or from your browser.
- To use the SignVideo app: you’ll need to download the app to your smartphone, mobile device or computer.
- To use SignVideo from your browser: you’ll need to have a webcam.
You need an internet connection. You can use 3G, 4G, 5G or Wi-Fi. The stronger your connection, the higher quality the call will be.
Visit SignVideo for more details on how to use it.
Chat to Sandi
You can chat with our digital assistant Sandi on our website. Simply use the red ‘Chat’ tab on the right of this page.