FAQ

Help and support retail customers
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Changing your agreement
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If you wish you may change the date on which we take payment from your account, please note the following:

  • You may only change your payment date once in a 12-month period
  • The change cannot be made within 4 working days of your payment date

If you have a Personal Contract Purchase (PCP) agreement:

  • You may change your payment date at any time up until the balloon due date
  • Your payment date can only be changed once in the entire life of your agreement, as this would affect the Guaranteed Future Value of your vehicle

If you would like to request a change to your payment date please complete and submit the form here: