FAQ

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At the end of your agreement
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What to expect:

Your allocated inspector will call you to give an estimated time of arrival, either the previous working day or the morning of the Inspection day. You will also receive a call or text when they are on their way. We cannot book a specific time of day but the inspector will be able to provide a collection window.

Before the inspection, the vehicle should be cleaned inside and out. All inspectors have identification. They will record full details about the condition of your vehicle, including taking pictures if they need to.

Please note we cannot collect from a dealer and you must be present to sign the report. You will either be emailed or given a physical copy of the report and your vehicle will be driven away that day or within 3 to 4 working days of the inspection.

The appointment will take between 30 – 45 minutes. Any damage that has been identified will be recorded on an inspection report to our Defleet team.