Frequently asked questions

Which type of agreement do you have?

To make sure we’re giving you the right information, please choose one of these two options:

Purchase

My agreement lets me own the vehicle, such as a PCP, Conditional Sale or Purchase Plan. My agreement number is 14 digits starting with 100.

Contract Hire

I have a Contract Hire agreement where owning the vehicle isn’t an option. My agreement number contains 2 letters followed by 6 numbers.

You can find your agreement number on your agreement documentation.

We only manage motor finance agreements. For help with other types of finance from Santander, please visit Santander.co.uk.

New customers

Before you buy

b

What information do I need to provide to apply for finance?

When applying for finance you will be required to supply certain personal information, as well as to confirm your identity.

You will need to provide a full UK driving licence. We may also ask you for further proof of your address dated within three months of the submission of your application. An acceptable proof of address includes a bank or credit card statement, utility or council tax bills, or mortgage statements.

b

How can I check if the vehicle I am thinking of buying has finance outstanding on it?

The supplying dealer should provide this information. If, for any reason, you are unsure, there are a number of organisations through which you can check directly, such as:

Find a dealer

We only work with trusted dealers, so if you’re looking for your next car, bike or van, make sure you choose a Santander Consumer Finance approved dealer.

Find a dealer

Contract Hire offers

Drive away a new car with great offers on Personal Contract Hire from Santander Consumer Finance.

View offers

Need help choosing vehicle financing?

If you’ve already found the car you want and are now looking for finance, it’s important to choose the type that’s right for you.

Help me choose