Help & Support
We’re here to help – you can find answers to the most frequently asked questions here.
Existing customers
This page is for existing Santander Consumer Finance customers. If you are a Santander UK bank account, mortgage or credit card customer please go here instead.
New customers
Santander Consumer Finance offers you a range of options which can be tailored to suit the way you want to pay.
Find a dealer
We only work with trusted dealers, so if you’re looking for your next car, bike or van, make sure you choose a Santander Consumer Finance approved dealer.
Need help choosing vehicle financing?
If you’ve already found the car you want and are now looking for finance, it’s important to choose the type that’s right for you.
Changing circumstances
If your circumstances have changed then we can help:
Customer services
If you are an existing customer and have a general enquiry, please use the contact details below or read our FAQ’s. Is your new car delayed? Extend your current agreement with us.
If you’re getting in contact with us, make sure you include your agreement number (this is a 14 digit number starting with “100” which can be found on your agreement documentation or your Direct Debit payment reference). If you don’t have your agreement number to hand, you can supply the registration number of your vehicle.
Contract Hire help
If you have a Contract Hire agreement, please use the contact details below.