Help & Support

We’re here to help – you can find answers to the most frequently asked questions here.

Existing customers

This page is for existing Santander Consumer Finance customers. If you are a Santander UK bank account, mortgage or credit card customer please go here instead.

Manage your account

Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

View online services

General enquiries

Our live chat to the right of this page is the quickest way to contact us. Alternatively, use the contact details below.

Contact customer services

Contract Hire enquiries

If you’re a Contract Hire customer you can manage your account here. Alternatively, if you would like to get in touch, use the contact details below.

Get help for Contract Hire

Money worries?

If you have concerns about meeting your next payment, help may be available to you. We’ve put together some steps on how you can take action.

See how we can help

New customers

Santander Consumer Finance offers you a range of options which can be tailored to suit the way you want to pay.

Find a dealer

We only work with trusted dealers, so if you’re looking for your next car, bike or van, make sure you choose a Santander Consumer Finance approved dealer.

Find a dealer

Need help choosing vehicle financing?

If you’ve already found the car you want and are now looking for finance, it’s important to choose the type that’s right for you.

Help me choose

Accessibility

We want to make sure everyone can access the products and services we offer. For further information, please click here:

Accessibility

Make a complaint

The fair treatment of our customers is very important to us. However, if you are less than satisfied please let us know so that we can put things right.

Complaint procedure

Changing circumstances

We all need help from time to time.
If something is affecting the way you manage your account, we’re here to help.

Changing circumstances

Bereavement

We can help at this difficult time by giving you practical support and guidance on what you need to do.

Bereavement

Power of attorney

Power of Attorney lets you arrange for someone you trust to manage your finances on your behalf.

Power of attorney

Customer services

If you are an existing customer and have a general enquiry, please use the contact details below or read our FAQ’s. Is your new car delayed? Extend your current agreement with us.

If you’re getting in contact with us, make sure you include your agreement number (this is a 14 digit number starting with “100” which can be found on your agreement documentation or your Direct Debit payment reference). If you don’t have your agreement number to hand, you can supply the registration number of your vehicle.