Notify us about a bereavement

We’re really sorry to hear about your loss. If you’ve recently experienced the loss of a family member or friend, we’re here to help during this difficult time.

So we can help you, we will need some information and documentation from you.

If the person who has passed was a Santander UK banking customer, please contact the bank directly Bereavement | Santander UK.

    1. Your details

    This is your relationship to the deceased. This could be a family member, husband, wife, civil partner or their child, neighbour, friend, solicitor

    Your email address will only be used internally with our Specialist Support team; it will not be used for marketing purposes

    2. Deceased Customer Details

    This is so we don’t contact you around this time

    Please enter the numbers of the Santander Consumer Finance agreements associated to the deceased customer. If you don't have this information, please supply the registration numbers of the vehicles concerned if known.

    3. Document request

    Please provide us with supplementary documentation, including:

    • a proof of death document (The original or a certified copy of the death certificate, an interim death certificate, Coroner’s certificate, Grant of probate or letters of administration (Confirmation in Scotland).
    • a proof of authority to act (The Grant of Probate or Letters of Administration (Confirmation in Scotland) If you don't currently have this document, or don't know if you need it, you can send it to us at a later date. We may be able to accept the deceased customer’s Last Will and Testament showing their appointed executors).
    • a proof of identification for yourself (for example a passport or driving licence).

    Please make sure that where applicable all writing is clear and legible. The entire page needs to be visible and, if possible, it should fill the screen. If necessary, you can provide any of these documents to us at a later date, however we will need these in order to carry out the next steps.

    Please email these documents to [email protected] and our dedicated Specialist Support team will be in touch.

    4. Additional information