Advise us of your PCP intention

At the end of your Personal Contract Purchase (PCP) agreement you have three options:

Retain the car

Retain the car by paying the Optional Final Payment (OFP), sometimes referred to as the Guaranteed Future Value (GFV).

If you wish to make your payment using a different method, to obtain the relevant payment details or to pay by credit or debit card select here.

If we receive no contact from you regarding your PCP option and you have an active direct debit in place, we will attempt to take the final payment from your account on your due date.

Return the car

You will no longer be liable to pay your Optional Final Payment (OFP), sometimes referred to as the Guaranteed Future Value (GFV). There’s nothing more to pay if the car is in good condition and within the agreed mileage terms. Click here to find out more.

It is important that you inform us of your intention to return the vehicle to us before the final month of your agreement. We will then aim to contact you before the final two weeks to discuss and arrange collection of the vehicle.

You will need to be present when the vehicle is collected, we will inspect the vehicle to check its mileage and overall condition. A report will be completed detailing this information and will be presented to you before the vehicle is taken away.

Renew the car

Choose another car, using any excess part exchange value that is above the Optional Final Payment (OFP) towards your deposit.

You can find our supporting dealers here.

The dealership will be able to assist you in exchanging the vehicle and setting up a new finance agreement, subject to approval. 

You will need to do this in good time; if a new finance agreement is not accepted by the date the final payment (GFV) is due you will be liable for making the payment.

If, upon reaching the end of your PCP agreement, you want to keep your vehicle but are not able to make the final balloon payment, we will, subject to eligibility, reschedule this amount for you.

Please read our guide to your PCP options by clicking here before making your decision. If you have any questions regarding your options follow this link to contact our Customer Services department or click the chat with us icon..

When you have made your decision, please advise us of your PCP intention by completing the form below:

    1. Your information

    Address we currently hold for you

    Postcode we currently hold for you

    Please include postcodes

    Phone number we currently hold for you

    Please enter your agreement number (this is a 14 digit number starting with “100” which can be found on your agreement documentation or your Direct Debit payment reference. If you don't have your agreement number to hand, you can supply the registration number of the vehicle).

    2. Your PCP intention

    Retain the car (Simply pay the Guaranteed Future Value, and the car is yours)Return the car (There’s nothing more to pay if the car is in good condition and within the agreed mileage terms)Renew the car (Choose another car, using any excess part exchange value that is above the Guaranteed Future Value towards your deposit)

    If the details you have supplied meet our Data Protection requirements and we notice any changes, we will update these on our system. Please note it may take up to five working days to reflect these changes on our system.

    Once with have submitted your request, you will receive no further communication, and if you require any changes contact us to discuss further.