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Commission Complaints
29 October 2024 Update
On 25 October 2024 the Court of Appeal issued a judgment which goes beyond the scope of the current Financial Conduct Authority (“FCA”) motor commission review. Whether the Judgment applies to commission types outside of the FCA’s motor finance review into discretionary commission arrangements (“DCA”) is not yet clear. While the Judgment is likely to extend the current period of uncertainty for customers, lenders and dealers alike, we are seeking clarity with the FCA and will update this page with any new information. This does not impact your ability to raise a complaint at any time, should you wish to do so.
If you would like to raise a complaint and it falls within the FCA’s motor finance review of DCAs, this will still be subject to the pause the FCA introduced on complaint handling rules, and you will not receive a response within the usual 8-week deadline. Further information can be found below. If your complaint does not involve a DCA, it will not be subject to the FCA’s pause at this time, however this could change, for now we will handle your complaint in accordance with our normal complaints handling process.
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