If finances are a struggle
If money is a bit of a struggle for you at the moment, you’re not alone. We know talking about your finances isn’t easy, and we’re here to help.
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Get in touch
It’s important that you let us know at the earliest opportunity by contacting our Customer Support team. Once they understand your situation they can give you the most suitable advice:
Our opening hours will vary during the festive period:
Tuesday 24 December – 9am to 3pm
Wednesday 25 December – CLOSED
Thursday 26 December – CLOSED
Friday 27 December – 9am to 5pm
Monday 30 December – 9am to 5pm
Tuesday 31 December – 9am to 3pm
Wednesday 1 January – CLOSED
If you’re a Contract Hire customer please click here for our opening hours and contact information.
Seek advice
You may benefit from one of these sources of free and independent advice:
Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help.
This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals.
This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing.
What to expect…
We understand talking about your finances isn’t easy. We know some customers have medical or personal situations that impact their ability to manage their finances too. That’s why our financial support specialists are here to help. They’ll work with you to set up a repayment plan tailored to your needs so you can get your finances back on track.
Take two minutes to listen to Kirsty’s story about how Santander supported her when she needed us the most.
Make a budget plan
If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:
- Increase control over your money
- Provide an early warning for potential problems
- Become aware of what is coming in and what is going out
- Decide in advance how your money will work for you
- Determine how much surplus income you have
MoneyHelper provides a free online budget planner and advice on how to complete a budget plan.
Our promise
We are here to help, and promise to deal with your situation in a Simple, Personal and Fair way. We promise that we will:
- Provide the necessary training to our staff so they can deal with your situation efficiently.
- Allow you reasonable time to work out a repayment plan.
- Not charge additional fees while you are creating a repayment plan and making the agreed repayments.
- Take your individual situation into consideration when advising you of available options.