Yes, if your agreement is regulated and was taken out on or after 11 June 2010, you have the right to make a lump sum payment at any time to part settle your agreement. You can make a payment using internet or telephone banking, Chaps or a Cheque payment: Please make sure you get in touch either before or […]
No, this is not possible other than in exceptional circumstances. Please speak to a member of our Customer Services team if you would like to discuss this further. Please note that agreement transfers are subject to an Account Management charge.
Under the Data Protection Act we are only permitted to talk to you about your finance agreement unless you have specifically nominated a third party to speak on your behalf. To nominate a third party please click here to download a Third Party Authorisation form. Please complete and return to us via email or post. [email protected] Customer […]
Unfortunately, we are unable to change the agreed annual mileage on a Personal Contract Purchase agreement as it is taken into consideration when calculating the Guaranteed Future Value of your vehicle at the outset of your agreement. If you are concerned about your mileage contact the supplying dealer in the first instance.
To see our list of Account Management and Arrears Management fees please click here.
If you wish you may change the date on which we take payment from your account, please note the following: If you have a Personal Contract Purchase (PCP) agreement: If you would like to request a change to your payment date please complete and submit the form here: