Under the Data Protection Act we are only permitted to talk to you about your hire agreement unless you have specifically nominated a third party to speak on your behalf. To nominate a third party please contact our Customer Services department or complete a Third party Authorisation form. You can return the competed form via e-mail to […]
If you have money worries please visit our Money Worries page. Information including who to contact in our team and external advice bureaus are available to you.
Yes you can. If you do wish to end your agreement early please click here to request a quote. Please be aware you will be liable for up to 50% of your remaining rentals plus any potential excess milage, and damages outside of the BVRLA Fair Wear and Tear standards.
If you are experiencing any issues with the vehicle, please contact your supplying dealer in the first instance. If the dealers are unable to assist you, please contact customer services.
Before making any adjustments to the vehicle please contact customer services to discuss.
We will pay the fine and recharge you. You will also be charged a £30 fee. For speeding fines and notifications from the Police, we will transfer the liability to you. The Police will then write to you directly regarding the fine or penalty charge notice. You will be charged a £15 fee.
If you purchased your service plan directly from the manufacturer, you might be able get a refund. No refund is given if the service plan was purchased through us.
Information on your maintenance package will be in your agreement. Additional Service Terms If you have chosen any additional services such as vehicle servicing and maintenance, then the appropriate terms are set out in the Additional Services Schedule which follows these Terms.
Information about early termination will be in your agreement.