Under certain circumstances we may allow you to reschedule your balloon payment. Please speak with a member of our Customer Services team if you would like to discuss this.
Excess mileage charges will apply at the end of a Personal Contract Purchase (PCP), Personal Contract Hire (PCH) or Business Contract Hire (BCH) agreement where you have exceeded your agreed mileage limit. In such cases, a pence per mile charge will be applied to the number of miles you have driven above the allowance stated […]
You have three options relating to the final payment on your Personal Contract Purchase (PCP) agreement: Please read our guide to your PCP options by clicking here before making your decision. If, upon reaching the end of your Personal Contract Purchase agreement, you want to keep your vehicle but are not able to make the final balloon […]
Your payments will usually begin one month after your agreement start date. This date can be found on the first page of your agreement.
If you wish you may change the date on which we take payment from your account, please note the following: If you have a Personal Contract Purchase (PCP) agreement: If you would like to request a change to your payment date please complete and submit the form here:
It is important that we are aware of any change to your personal details so that our records are correct. Click here to change your personal details or follow this link to contact our Customer Services department.
It is important that we know if you have changed your bank account so we can continue to receive your payments. For changes on individual bank accounts follow this link to contact our Customer Services department to set up a new Direct Debit. For changes to joint signatory accounts, please click here to download a Direct […]
Please send a letter, together with a photocopy of any relevant supporting documentation such as a marriage certificate, decree nisi/absolute or deed poll notice to: Customer Services DepartmentSantander Consumer (UK) plcSantander House86 Station RoadRedhillSurrey RH1 1SR Please do not send any original documentation.
Yes, if your agreement is regulated and was taken out on or after 11 June 2010, you have the right to make a lump sum payment at any time to part settle your agreement. You can make a payment using internet or telephone banking, Chaps or a Cheque payment: Please make sure you get in touch either before or […]