Welcome to Santander Consumer Finance
At Santander Consumer Finance we’re committed to helping people prosper by acting responsibly and being simple, personal and fair in everything we do.
To get the most out of being with us take a look below at our top tips for managing your account.
Let’s get you started
Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.
As you’re just getting started you may be looking to change your payment due date:
Change your payment due dateIf you would like to request a change to your payment date please note the following:
- You can only change your payment date once in a 12-month period
- If your agreement is a PCP agreement, your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle
- The change cannot be made when your payment date is within 4 working days
Managing your account
Here are some helpful links that you may need for managing your account in the future:
Change your personal detailsIt’s important that we know of changes to your personal details so that our records are correct. You can let us know of any changes using our online service.
Make a settlement requestYou can settle your agreement at any time. To request a settlement figure follow the link below:
Make a paymentMake a payment here through our secure and easy-to-use online payment system:
Make a clearance requestYou may need to confirm whether or not we hold any financial interest in your vehicle. You can find out by using our online service to request a clearance enquiry follow the link below:
Change your bank detailsIt’s important that we know if you have changed your bank account so we can continue to receive your payments. For changes on individual bank accounts just click the “Chat with us” icon and we’ll set up the direct debit for you via our Live Chat service. For changes to joint signatory accounts, please follow the link below then complete and return the form to us. For any further help please contact us.
See a list of our fees| Account management fees | |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company. | £150.00 |
| Excess milage charges Excess mileage charges will apply at the end of a Personal Contract Purchase (PCP), Purchase Plan (PP), Personal Contract Hire (PCH) or Business Contract Hire (BCH) agreement where you have exceeded your agreed mileage limit. In such cases, a pence per mile charge will be applied to the number of miles you have driven above the allowance stated in your agreement documentation. Example Your agreed Annual mileage is 10,000 miles, giving an allowance of 36,000 miles for a 36 month agreement. Your excess mileage charge is 14.90p (excluding VAT). Therefore, you will be charged 14.9p for every extra mile driven over 36,000 miles. Example of how much you may have to pay if you exceed the mileage allowance and wish to return the vehicle: 14.90p x 500 miles = £74.50(+VAT) 14.90p x 1,000 miles = £149.00(+VAT) 14.90p x 5,000 miles = £745.00(+VAT) Should the excess mileage exceed 5,000 miles over the agreed mileage allowance, the rate per mile may increase. | See agreement |
| Arrears management fees | |
| Monthly arrears fee When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. | £12.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
The charges detailed above are correct as at 1 August 2024. Santander Consumer Finance reserves the right to amend these fees at any time.
Please refer to the T&Cs on your contract for further information.
Please refer to the T&Cs on your contract for further information.
Santander Consumer Finance in partnership with NetZero.co.uk
We recognise that climate change is one of the biggest challenges we face in society today and we are firmly committed to the objectives of the Paris Climate Agreement to limit global warming.
We continue to make greener choices as an organisation and are proud to offer you the option to calculate your individual carbon footprint through our partnership with NetZero.co.uk. With the ability to measure and take actions to reduce carbon emissions through the Engage Carbon Portal, you have the opportunity to make small and simple changes that can have a positive impact.
*To calculate your carbon footprint you will be redirected to a third party website.